NO.

type

After-sales service and quality assurance

1

Service mode

Establish after-sales service center; adopting service modes of phones, emails, network, fax etc.; specially-assigned person will be responsible to solve problems in the using process and provide 7*24 professional service.

2

response time

Record every phone call from every customer in detail including trouble phenomena, analysis, cause, solution etc.; responding time is within 2 hours in Beijing City. Equipments will be provided with maintenance within its life cycle. As for troubles that can’t be solved through the phones, on-site service will be provided. If it was not in Beijing City, we promise to get there in 12-48 hours.

3

Updating maintaining

After normal operation of the system and qualified acceptance, our company will provide free after-sales service for one year (including updating of the system; man-made system damage is not included). If any quality problem is founded in the warranty period, our company will remake it or take remedial measure.

4

System training

When system is conducting on-site, we will organize a centralized training of maintaining and applied qualities for related technological and recording staff from customer’s company. We will test their theoretical and practical application skills after the training and they can receive a timely feedback. Thus, related maintaining, managing and recording staff can maintain and use the system correctly and poficiently.

5

regularly visit

After the normal operation of the system, survey visit will be made within one month. Within one year thereafter, phone-call can not be less than three times. The content of every phone call must be recorded in files in detail.